Standard Shipments:
Orders are shipped via UPS Ground, insured, or equivalent. All
in-stock orders are processed within 2 business days of order receipt. All items are overpacked in clean
cardboard. Multi-item orders shipping to
the same location are overpacked for security and freight savings.
Express Shipments:
UPS Next Day Air, UPS 2nd Day Air and UPS Standard to Canada are available upon
request. Orders must be received by 12:00 EST to ship the same day.
International Orders:
Are not currently allowed.
Returns:
Only product in new condition and in original decorative packaging will be
accepted for credit or exchange. All returns must be pre-authorized. Customer
pays 2-way freight (out and back) and up to a 20% restocking fee.
Defective Product:
Will be replaced within 15 days of sale.
A call-tag for return of defective merchandise will be issued. Replacements will not be issued until
defective unit is returned. We will ship replacement at no additional cost.
Damaged Product:
Will be replaced as soon as shipping claim is resolved. Contact mycookwarestore.com
to initiate damage claim. We will ship replacement at no additional cost.
Warranty:
Manufacturer's warranties apply on all products.
